If, for completed orders that you have referred, the commission is not credited immediately, it is not an error. Commissions are credited only after 30 days.
The commission amount is credited to your commission account 30 days after the order has been fully completed.
Note – this is not 30 days from the creation of the order or from its payment, but only from its closing. This means:
- for services, only after they have been set up
- for products, after they have been delivered to the customer
How to tell when the 30-day period starts running
In the order overview, go by the value in the column Completed.
It is precisely from the date shown in this column that the 30-day protection period starts running.
If no date is shown there, it means that the order has not yet been fully completed and the period has therefore not started yet.
Why the commission is credited only after 30 days
The reason is the protection period for customers.
For some services, customers have the option to withdraw from the order within a certain time from its setup. If they do so, we refund the money they paid and in that case the entitlement to the commission also ceases.
Thanks to this period, the commission system counts only genuinely valid and completed orders.
Contractual terms
This 30-day protection period is laid down in the contractual terms of the commission system and applies equally to all partners.
If you are not sure about the status of a particular order or about the commission calculation, you can use the public discussion forum, or write to us directly by email: affiliate@wedos.com.